Regulatory Protocols
All policies comply with EU General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.
Privacy Policy
1. Data Controller
The data controller responsible for processing personal data collected through this website is pixelgrowthco, located at Avinguda de Blasco Ibáñez 60, València, El Pla del Real, España. All data processing activities are conducted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD).
2. Data Collection and Purpose
We collect only the personal data voluntarily provided by users through contact forms or direct communication. This includes: name, email address, phone number (if provided), and project description text. The collected data is processed exclusively for the purpose of: responding to inquiries, providing requested service quotations, executing agreed-upon development projects, and maintaining post-project communication as required.
3. Legal Basis for Processing
The legal basis for processing your personal data is: (a) Consent — you have given explicit consent by submitting the contact form; (b) Contractual necessity — processing is necessary for the performance of a contract or pre-contractual measures taken at your request; (c) Legitimate interest — for administrative record-keeping and service improvement analytics.
4. Data Retention
Personal data is retained for a maximum period of 24 months from the last point of communication, unless a contractual relationship is active, in which case data is retained for the duration of the contract plus 6 years as required by Spanish commercial and tax legislation. After expiration, personal data is securely deleted or anonymized.
5. Data Sharing and Third Parties
Personal data is not sold, rented, or shared with third parties for marketing purposes. Data may be shared with: hosting infrastructure providers (solely for website operation), payment processing platforms (Stripe) for transaction processing, and legal authorities when required by applicable law. All third-party processors are bound by data processing agreements in compliance with GDPR Article 28.
6. International Data Transfers
Where data is transferred outside the European Economic Area, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with GDPR Chapter V.
7. Your Rights
Under GDPR, you have the following rights: (a) Right of access — obtain confirmation of whether your data is being processed and request a copy; (b) Right to rectification — request correction of inaccurate personal data; (c) Right to erasure — request deletion of your personal data ("right to be forgotten"); (d) Right to restriction — request limitation of processing; (e) Right to data portability — receive your data in a structured, machine-readable format; (f) Right to object — object to processing based on legitimate interests; (g) Right to withdraw consent at any time. To exercise any of these rights, contact us at [email protected].
8. Data Security
We implement appropriate technical and organizational measures to protect personal data, including: TLS/SSL encryption for all data in transit, encrypted storage for sensitive data, access controls limiting data access to authorized personnel only, and regular security audits of our infrastructure.
9. Supervisory Authority
You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe your data protection rights have been violated. Website: https://www.aepd.es
Refund Policy
1. Service Nature
pixelgrowthco provides custom software development services, including web application development, API engineering, and infrastructure configuration. Due to the bespoke nature of these services, standard consumer withdrawal rights under EU Directive 2011/83/EU may not apply once work has commenced, as digital content delivery and service execution begin with explicit consumer consent.
2. Pre-Project Cancellation
If a project has been agreed upon but no work has commenced (no development hours have been logged), a full refund of any advance payment will be issued within 14 business days of the cancellation request.
3. In-Progress Project Refunds
For projects in active development: payments made are non-refundable for work already completed and delivered. Partial refunds may be negotiated for undelivered milestones at the discretion of pixelgrowthco. Refund requests must be submitted in writing to [email protected] within 30 days of the last invoiced milestone.
4. Delivered Work
Upon delivery and acceptance of completed development work, no refunds will be issued. Acceptance is defined as: written confirmation of delivery, use of delivered code in production environments, or expiration of the 7-day review period without written rejection.
5. Dispute Resolution
Refund disputes will be handled in accordance with Spanish consumer protection legislation. Both parties agree to attempt amicable resolution before initiating formal dispute proceedings. Applicable law: Spanish law, with jurisdiction in the courts of València, España.
Terms of Service
1. Acceptance of Terms
By engaging the services of pixelgrowthco, located at Avinguda de Blasco Ibáñez 60, València, El Pla del Real, España, you ("the Client") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between the Client and pixelgrowthco ("the Provider").
2. Scope of Services
The Provider delivers custom software development services including but not limited to: React and Next.js frontend development, Node.js backend and API development, database architecture, deployment and DevOps configuration, and technical consulting. Specific project scope, deliverables, timelines, and pricing are defined in individual project proposals and statements of work.
3. Project Execution
Development proceeds according to agreed milestones. The Client is responsible for providing timely feedback, required assets, and access credentials necessary for project completion. Delays in Client-provided inputs may result in adjusted timelines. The Provider will communicate any schedule impacts within 48 hours of identification.
4. Intellectual Property
Upon full payment, all custom code, designs, and documentation created specifically for the Client under the project agreement are transferred to the Client's ownership. The Provider retains the right to: use general methodologies, frameworks, and non-proprietary tools developed independently, reference the project in portfolio and marketing materials (unless otherwise agreed), and reuse non-client-specific code patterns and utilities.
5. Payment Terms
Payments are structured according to the agreed milestone schedule. Invoices are payable within 14 days of issuance. Late payments incur a statutory interest rate of 4% per annum plus the ECB reference rate, in accordance with EU Directive 2011/7/EU. The Provider reserves the right to suspend work if payments are more than 14 days overdue.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the project engagement. This obligation survives the termination of the agreement for a period of 24 months. Exclusions apply to information that: becomes publicly available through no fault of the receiving party, was known prior to disclosure, or is required to be disclosed by law.
7. Limitation of Liability
The Provider's total aggregate liability under any project agreement shall not exceed the total fees paid by the Client for that specific project. The Provider shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
8. Warranty
The Provider warrants that all delivered work will conform to the specifications defined in the project agreement for a period of 30 days following delivery. During this warranty period, defects attributable to the Provider's workmanship will be corrected at no additional cost. This warranty does not cover issues arising from: Client modifications, third-party integrations, hosting environment changes, or force majeure events.
9. Termination
Either party may terminate the agreement with 14 days' written notice. Upon termination: the Client pays for all work completed up to the termination date, the Provider delivers all completed work product, and both parties' confidentiality obligations remain in effect.
10. Governing Law
These Terms of Service are governed by Spanish law. Any disputes arising from or relating to these terms shall be submitted to the competent courts of València, España. Both parties agree to attempt amicable resolution before initiating formal legal proceedings.
11. Contact
For questions regarding these terms, contact: [email protected], +34 627 84 12 09, Avinguda de Blasco Ibáñez 60, València, El Pla del Real, España.